PENGARUH E-SERVICE QUALITY DAN E-RECOVERY SERVICE QUALITY TERHADAP MINAT BERLANGGANAN PENGGUNA SVOD (SUBSCRIPTION VIDEO ON DEMAND) NETFLIX DI KOTA BITUNG. Tangkoko: Jurnal Manajemen dan Akuntansi, Bitung, Indonesia, v. 11, n. 1, p. 33–44, 2025. Disponível em: https://ejournal.stiepetrabitung.ac.id/index.php/JT/article/view/15. Acesso em: 2 nov. 2025.